Why don't I or my clients get emails (registration, reports, notifications etc.)?
If you don't get emails:
Check your spam/junk box. It may have gone there.
If so, you need to white-list any email from @proranktracker.com (or another sender's email if set), by marking it as "not spam," or even create a filter/rule to always accept emails from this sender.
You may have unsubscribed from getting PRT emails, and your email is currently blocked.
If you think that this is the case, you can contact us to remove the block and subscribe you again.
The same may happen for your clients if you added their email address to the sent reports and notifications. If it's not in your client's spam folder, please instruct them to make sure they didn't click the unsubscribe link and confirm that they unsubscribed from a report email.
Make sure they know they should be receiving such emails before sending the first report in order to prevent unsubscribes and spam flags.
Was this answer helpful?
The Export log lists the last 24 hours Exports. Downloads – Your downloads list. Here you can...
It can take up to 10 minutes, depends on the current queue, but usually it is faster.
Click Here to see all possible reports you can generate with PRT, with direct links to each.
From the left sidebar -> REPORTS -> Cloud Storage, and get connected. You can also select...
From the left menu, navigating to REPORTS > Cloud Storage, you can connect PRT to your Dropbox...